| A Customer Service Culture |
| A Customer Loyalty Mindset |
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The Customer Focus™ Options Are:
The Customer Focus™ Corporate Series is a series of
four half-day customer service training workshops that
are presented approximately every four to six weeks.
The concept of four workshops, spread out over an
extended period of time, helps to put the customer
service strategies into action and create a culture of
customer service and loyalty. This program takes
customer service training to the highest level.
The Customer Focus™ One Day Workshop brings the
best of the four-part corporate series to a company for
a full-day of customer service training, learning and
workshop exercises that are designed to focus on
building loyal relationships with customers and a better
environment for employees. These programs can be
customized to meet the specific needs of our clients.
The Customer Focus™ In a Box is a corporate “in
house” facilitated program for those that would rather
conduct their own customer service training. A
comprehensive Focus Guide is provided for a
facilitator/trainer to take all participants through the
concepts, strategies and exercises. All collateral
materials, which include workbooks, audio CD’s, books
and more are included.
Click here to find out about The Customer Focus
pricing.
The Customer Focus™ Corporate Series is a series of
four half-day customer service training workshops that
are presented approximately every four to six weeks.
The concept of four workshops, spread out over an
extended period of time, helps to put the customer
service strategies into action and create a culture of
customer service and loyalty. This program takes
customer service training to the highest level.
The Customer Focus™ One Day Workshop brings the
best of the four-part corporate series to a company for
a full-day of customer service training, learning and
workshop exercises that are designed to focus on
building loyal relationships with customers and a better
environment for employees. These programs can be
customized to meet the specific needs of our clients.
The Customer Focus™ In a Box is a corporate “in
house” facilitated program for those that would rather
conduct their own customer service training. A
comprehensive Focus Guide is provided for a
facilitator/trainer to take all participants through the
concepts, strategies and exercises. All collateral
materials, which include workbooks, audio CD’s, books
and more are included.
Click here to find out about The Customer Focus
pricing.
"Going the extra mile
does not necessarily
mean a lot of extra
effort. It just requires
caring and thinking
about the needs of your
customer."
-- Shep Hyken
The Customer Focus™
"The day we screw up
the people thing, this
company is over."
-- Jack Welch
Former CEO,
General Electric
does not necessarily
mean a lot of extra
effort. It just requires
caring and thinking
about the needs of your
customer."
-- Shep Hyken
The Customer Focus™
"The day we screw up
the people thing, this
company is over."
-- Jack Welch
Former CEO,
General Electric
| 711 Old Ballas Road, Suite 215 St. Louis, MO 63141 (314) 692-2200 info@TheCustomerFocus.com www.TheCustomerFocus.com The Customer Focus™ website ©2006 by Shep Hyken, CSP and Shepard Presentations, LLC |
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