Ted Janusz

Mr. Ted Janusz has delighted audiences for over 4,500 hours (including over 750 full-day seminars) in 49 of the 50 United States (lone exception: Wyoming), from Halifax to Vancouver, and in Puerto Rico. His work has been featured on sites like Business Week.com and MSNBC.com.  He was also invited to appear on Geraldo at Large on the FOX News Channel. After a nationwide search, Janusz was selected to conduct “eBay University” for eBay at mega-sites across the country.  Ted is a runner who has covered over 35,000 miles – 1.5 times around the globe! Janusz is a member of the National Speakers Association. As a former professional entertainer, Ted performed at over 400 events.  Ted says, “If I lecture at my attendees, they don’t retain the information.  However, if they help write the script, they do.”



Ted is a master trainer and client ambassador for Shepard Presentations, one of the leading customer service and strategy organizations in the world. He is also an expert in the following:

  • Shepard Presentations – “The Customer Focus”
  • Completed certifications to train the Dale Carnegie course and FranklinCovey’s Focus with Microsoft Outlook course
  • Conducts workshops on social media marketing, and is the author of The Social Media Marketing Guide for the Parking Professional, published by the International Parking Institute


  • Mr. Janusz trained and supported the foreign and domestic sales forces on the use of PeopleSoft’s lead generation system, sales force automation, and customer relationship management software.
  • Because success in sales is the result of treating people the way you’d like to be treated, maybe even better, at the eCommerce company at which he worked, Ted achieved the highest over quota sales, exceeding network sales quota by 25%. In addition, he earned the President’s Award for being the only sales representative until that time to sell 50 new network accounts in a single month.
  • In 6.5 years as a Territory Manager for a veterinary pharmaceutical company, Ted made over 13,000 in-clinic visits, during which he witnessed examples of great and not-so-great customer service and creations of customer experience. This inspired him to author articles for Veterinary Economics, offering veterinary practice management tips.


  • University of Pittsburgh – M.B.A. in marketing
  • Slippery Rock University – B.S. in accounting – graduated Magna Cum Laude
  • Has applied for “Certified Speaking Professional” designation through the National Speakers Association.
  • Voted 2015-2016 Member of the Year for National Speakers Association, Ohio Chapter.
  • Author of Kickback: Confessions of a Mortgage Salesman, a book explaining mortgage lending to consumers. Book helped to pass Ohio Senate Bill 185, anti-predatory lending legislation.
  • Past president of two local chapters of Toastmasters International.